Klep: booking a doctor’s appointment without having to think

Booking an appointment tends to involve many steps and little clarity: which specialty, which clinic, whether it worked, how to change it. The goal was a well-structured app where every step was predictable, using Nielsen’s heuristics as design criteria, not just for evaluation.

Klep was built as a team: together we defined the screen flow, components, palette, typography and animations. I was responsible for translating that flow into screens, covering onboarding, log-in and sign-up, password recovery, appointments (book, reschedule, cancel and rate), tests, results and profile, with success and error states for each path.

The prototype was tested with users, with positive feedback and no structural changes to the flows. The main fix pointed out was a few icons with less obvious meanings, which were revised to make every action unmistakable.